Delivery & Self Collection

PayNow and direct bank transfers are not automated. Payment made after operating hours (Mon-Fri: 10am to 6pm, excluding public holidays) will be acknowledged the next working day. Please check your spam/junk folder if you did not receive our automated acknowledgement, confirmation or pick up location email in your inbox. We reserve the right to remove/cancel any order that is not paid after 24-hours, so that others have a chance.
Our DBS Business Account 0720226127, PayNow UEN 52988243D and QR code:

Delivery

  • Payment must be made in full for an order slot to be successfully reserved and confirmed. 
  • Payment made after operating hours (Mon-Fri: 10am to 6pm, excluding public holidays) will be acknowledged the next working day.
  • The final order total (after discount) must be above $90 per location (same day delivery) to qualify for free delivery. Orders utilising discount codes which result in the final order total dropping below $90 will not be entitled to free delivery. 
  • We reserve the right to impose delivery charge for order with different delivery dates.
  • FORK IT engages a third party vendors to provide delivery services.
  • We do not deliver outside of Singapore.
  • The recipient of the Bakes is wholly responsible for checking that the order specification of the Bakes received are correct and in good condition. Subsequent disputes regarding damage to the Bakes or incorrect Bakes design will not be entertained if not raised to the driver at the time of delivery. FORK IT will not be responsible for any damage that occurs after the delivery has been completed.
  • FORK IT standard delivery is scheduled between 2pm to 6pm at $10 for East region, $15 for islandwide and $20 for Sentosa. Specific Time delivery charge is $40 for islandwide and $45 for Sentosa per location, within a specified one hour time slot. Special Hour (before 2pm or after 6pm) delivery charge is $30 for islandwide and $35 for Sentosa per location.
  • Any requested changes from a Self Collection to a Delivery is subject to the availability of our couriers. Regular delivery charges apply and must be paid TWENTY-FOUR (24) hours before original date/time of collection. If this deadline passes without payment, your order will be processed as a collection. 
  • Any requested changes to delivery date, time and location, if allowed, will incur a charge as stipulated by our third party delivery service vendor.
  • If there is no one present to receive the order during the time slot chosen, the driver will leave the items outside the premises, such as in front of the door or on a cabinet, if there is one. We will not be responsible for the conditions of these items after delivery.
  • If the driver arrives at the location and instructions are given to the driver to leave the items outside the premises, such as in front of the door or on a cabinet, we will not be responsible for the conditions of these items after delivery.
  • If there is an issue with the Bakes such as a missing item, wrong size, please email/call immediately so that we can provide assistance.

Self Collection

  • Payment must be made in full for an order slot to be successfully reserved and confirmed. 
  • Payment made after operating hours (Mon-Fri: 10am to 6pm, excluding public holidays) will only be acknowledged the next working day.
  • An email confirmation will be made to the person listed as the person collecting the Bakes to inform of collection location. A courtesy WhatsApp may be made to the person listed if no update on pick up time.
  • We operate from 3 kitchens; Bedok North, Marine Parade and Tampines. Depending on the Bakes, your pick up location can be Bedok North, Marine Parade and/or Tampines. For us to bake efficiently, the 3 kitchens do not duplicate efforts and bake different things on the menu for the week, hence cannot request for specific pick up location.
  • Collection hours will be from 2pm to 6pm.
  • All changes to collection date will not be entertained.
  • All collections must be made between 2pm to 6pm of the day/date chosen. Bakes that are not collected by closing time will be discarded and refund requests will not be entertained.
  • The person collecting the Bakes, including couriers engaged by the person who ordered the Bakes, is wholly responsible for checking that the order specifications of the Bakes received are correct and in good condition. Subsequent disputes regarding damage to the Bakes or incorrect Bakes design, will not be entertained if not raised to our staff at the time of collection.
  • We will not be responsible for any damage that occurs after the items have left our premises.

Mechandise

  • Upon receipt of payment, your order will be ready within 2 weeks.
  • We will notify you via email when your order is ready.

By using FORK IT, you consent to our terms and conditions

Should you have any feedback or enquiries relating to your order, please contact us at the following email address: hello@forkit.com.sg. Updated on 1st June 2021.